Shipping Policy


US Stock-Ready Inventory Available
RIDINGX Official Warehouses in the United States and Europe

Ultra‑Fast Shipping Service
Shipped via UPS / FedEx

Shipping Time:
0–5 days with Ultra Express Delivery

Average Delivery Time:
1–2 days with Ultra Express Delivery

Safe Arrival Guaranteed

RIDINGX 100% Discreet Packaging Promise

Our Triple‑Layer Protection System ensures complete privacy and security:

  • Inner Layer: Products are securely sealed in plain, unbranded materials.
  • Protective Layer: Items are cushioned with non‑descriptive packaging for maximum safety.
  • Outer Layer: Delivered in a completely plain, unmarked box or envelope—no logos, branding, or identifying text.


✅ No one will know what’s inside the box.
✅ No adult toy indication of contents detail from the outside.


Extra Fast Order Processing Time
Orders are typically processed within 0–12 hours on weekdays.
Shipments are dispatched within 0–8 hours on business days.

Shipping Time
Estimated delivery within 0–5 business days.

Shipping Fee
Regular Shipping: Free of Charge
(Hawaii, Alaska, and certain special regions may be excluded.)

Logistics Partners
We work with trusted carriers including UPS, FedEx, DHL, and others.

Safe Arrival Guarantee : Every shipment includes multiple layers of protective packaging to prevent damage during transit.


Note:Once an order has been processed to the logistics company, it cannot be canceled.   Note:Generally, sex doll torsos weighing less than 22.5kg will be shipped via UPS, while products weighing over 22.5kg will be shipped using FedEx. Accessories are shipped via USPS. Please note that only USPS is able to deliver to PO Box addresses. If you wish to have your sex doll torso shipped to a nearby pickup location, we recommend placing a separate order. Please be aware that sex doll torso cannot be shipped to PO Box addresses.


Note: Review Order Details: Before completing purchase, verify the following:
Product Selection: Ensuring have chosen the correct product model or type(color).
Product Color : Recommend to check your selected color and information about size / length / thickness/ material .
Verify Shipping Information: Accurately provide:
Postal Address: Include all necessary details (street, apartment, city, state, zip).
Contact Number: Provide a reachable phone number for delivery issues.
Email Address: Ensure your email is correct for order updates.
Note: Errors in these details may lead to delayed delivery, failed delivery attempts, wrong delivery, or other issues. Orders with shipping errors/delivery issue may not be eligible for a return or refund.



Receive and Check Your Package

  • All products are inspected and securely packed before shipment.
  • Please check the package carefully as soon as you receive it.

Contact us if any of the following occurs:

  • The outer carton or package is not in good condition.
  • The tracking information shows “Delivered”, but the package cannot be found after:
    • Checking all possible locations (front door, porch, backyard, garage, or other safe areas)
    • Asking anyone who may have received the package on your behalf

If any of the above applies:

  • Take clear photos or videos as evidence immediately.
  • Check whether the inner packaging or product is damaged.
  • File a claim with the logistics carrier.
  • If needed, we will assist you with the claim process.

Track Your Package

  • RidingX will provide a tracking number once the package has been shipped.
  • It is normal for tracking information to take 0–1 business day to update after shipment.
  • If there is no update for an extended period, please contact us.

    For any questions about delivery details or timing after shipment, we recommend contacting the logistics company directly for the most accurate and current information.

Package Received With Question

  • If you have any questions or believe you received the wrong package:
    • Take clear photos of the package and contents.
    • Provide the photos to the shipping company and send them to our team.
  • Once confirmed, we will find the best solution for you.

📧 Contact us: info@ridingx.com


*Return of package

If you need to return the goods, please contact info@ridingx.com by email.
Please do not reject or return the goods directly. In addition, the shipping address on the packing box cannot be directly used for return or exchange. We will arrange it for you instantly after checking the situation according to your email.You need to keep the internal plastic packaging unopened.

*Note: Please confirm the order product / product color / product name / delivery address and contact info are correct before order confirmation / payment . Thank you(*)


Peak Transportation Period

  • During peak shipping periods, if an item is unavailable in our East Coast or West Coast warehouses, we reserve the right to fulfill your order directly from the manufacturer using international express shipping.
  • This approach helps ensure timely delivery while maintaining our quality standards.
  • For tracking details or further assistance, please contact our customer service team. Thank you for your understanding.

Delivery Delays

  • During union strikes, logistics disruptions, or other special circumstances, delivery times may be affected.

Package Not Received

  • If the express carrier’s official website shows your package as delivered, but you have not received it:
    • Please contact the express delivery company immediately.
    • RIDINGX will fully cooperate and assist you throughout the investigation process.

Customs Duties and Taxes

  • United States: Customers in the U.S. are not required to pay any import duties or taxes.

Europe (No Customs Duties):
United Kingdom, Netherlands, Germany, France, Belgium, Luxembourg, Poland, Slovenia, Slovakia, Czech Republic, Croatia, Finland, Sweden, Denmark, Austria, Bulgaria, Estonia, Latvia, Lithuania, Hungary, Greece, Portugal, Italy, and Spain.

Asia (Tariff‑Free Regions):
Taiwan, Thailand, Indonesia, Philippines, Vietnam, and Cambodia.

Shipping from RIDINGX U.S. Warehouses

  • Most products are shipped directly from one of our four U.S. warehouses to ensure fast and reliable delivery.
  • Orders fulfilled from U.S. warehouses are typically processed within 0–12 hours.

Shipping from the Manufacturer

  • In special cases where a specific color or product variant is unavailable in our warehouses, the item may be shipped directly from the manufacturer.
  • Shipping times may be slightly shorter or longer depending on the manufacturer’s location and processing time.

Order Fulfillment

  • In‑Stock Items:
    Orders containing only in‑stock items will be shipped together from the nearest U.S. warehouse.

  • Mixed Fulfillment:
    Orders containing out‑of‑stock items (such as specific colors) may be shipped in multiple packages.

    • Separate tracking numbers will be provided for each shipment.

Note: Delivery time estimates are based on the working days of the selected logistics carrier.
Track Your Package: System will provide a tracking number once the package has been processed sucessfully.It is normal for tracking information to take 0–1 business day to update after shipment.Delivery Time Disclaimer: The expected delivery time is system-calculated. The actual delivery timeline is arranged and managed solely by the official logistics company. If the courier's delivery is faster or slower than the customer's expectation, seller is not responsible for the courier's delivery schedule.Variations in delivery time are not grounds for a return or refund.





Privacy Is Our Priority

100% Discreet Shipping for Your Peace of Mind

  • All RIDINGX products, are shipped in fully discreet packaging.
  • Packages contain no logos, brand names, adult product descriptions, or images.
  • Each order is shipped in a plain, unbranded  box to ensure complete confidentiality.
  • Couriers and handlers cannot identify the contents of the package.

Address Verification

  • Please provide a valid, complete, and accessible shipping address to ensure successful delivery.

  • We cannot ship to:

    • Restricted areas
    • Dangerous locations
    • Inaccessible properties
    • Closed or restricted mailrooms

  • If an address is invalid or unreachable:

    • We may contact you to request an alternative address.
    • If no solution is provided, the order may be canceled and process according to the listed policy .

Important: Please double‑check your address before placing your order to avoid delays or additional charges.